Terms of Service

1. Acceptance of Terms

By accessing, registering for, or using the Alphoris platform (“Service”), you agree to be legally bound by these Terms of Service, our Privacy Policy, and any additional guidelines incorporated by reference. If you do not agree, you must not access or use the Service. These Terms constitute a binding agreement between you and Alphoris Technologies Pvt. Ltd., incorporated under the Companies Act, 2013, with its registered office in Bangalore, Karnataka, India.

2. Description of Service

Alphoris provides an AI-powered voice and messaging platform enabling businesses to automate customer communication through:

• Outbound Campaigns: AI voice agents that call contact lists with personalised pitches.
• Inbound Handling: AI-powered inbound call reception, lead qualification, and data extraction.
• Pre-Recorded Broadcasts: AI-generated TTS messages sent to contact lists.
• Analytics & Reporting: Real-time dashboards, sentiment analysis, and transcripts.
• Knowledge Base Integration: Upload documents; AI references them during calls.
• WhatsApp Business & Email Marketing (coming soon): Omni-channel messaging.

3. Eligibility & Account Registration

• You must be at least 18 years of age or have legal authority to bind your organisation.
• You must provide accurate, complete, and current registration information.
• One organisation may not maintain multiple free-tier accounts.
• You are responsible for maintaining the confidentiality of your login credentials.
• Notify us immediately at alphoris.ai@gmail.com if you suspect unauthorised account access.

4. Acceptable Use

You agree to use the Service only for lawful, legitimate business purposes:

• Comply with all applicable Indian and international laws.
• Ensure contacts have given consent to be called or messaged.
• Respect TRAI calling hour guidelines (9 AM to 9 PM).
• Maintain accurate business identification in all outreach.

5. Prohibited Activities

You must NOT use the Service to:

• Call or message numbers on the National Do Not Call / NCPR registry.
• Conduct spam, phishing, scam, or fraudulent campaigns.
• Impersonate any person, business, or government body.
• Collect OTPs, passwords, or sensitive financial data through AI calls.
• Harass, threaten, or intimidate any individual.
• Reverse-engineer, decompile, or extract source code from the platform.
• Resell or white-label the Service without written permission from Alphoris.
• Violate the Information Technology Act, 2000, or any regulations thereunder.

6. TRAI Compliance

Users operating in India must comply with all TRAI guidelines, including: respecting the NCPR/DNC list, using registered telemarketer headers, calling only between 9 AM and 9 PM, and honouring opt-out requests. Alphoris provides compliance tools but the legal responsibility rests with you as the registered telemarketer.

7. Payment & Billing

• Paid plans are billed monthly or annually as selected.
• All fees are exclusive of GST (18%), which is added to your invoice.
• Payments are processed via Razorpay or authorised payment gateway partners.
• Unused call credit minutes do not expire while your account is active.
• Pricing changes are communicated with at least 30 days' notice.
• Accounts with overdue payments may have access restricted after 7 days.
• Refunds are governed by our Refund Policy.

8. Intellectual Property

The Alphoris platform — including AI models, interface, software code, design, trademarks, and documentation — is the exclusive property of Alphoris Technologies Pvt. Ltd. You retain full ownership of your data, contact lists, knowledge base content, and custom scripts. By using the Service, you grant Alphoris a limited licence to process your data solely to deliver the Service.

9. User Data & Privacy

Your use of the Service is governed by our Privacy Policy, incorporated into these Terms by reference. We process personal data only as necessary to provide the Service. Data is stored on secure servers in India. You may request export or deletion of your data at any time.

10. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted availability. Scheduled maintenance is communicated at least 24 hours in advance. We are not liable for downtime caused by third-party infrastructure failures, natural disasters, or events beyond our reasonable control.

11. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. ALPHORIS DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALPHORIS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES. OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Alphoris, its officers, directors, employees, and partners from claims, damages, liabilities, and expenses arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any law or third-party rights; (c) your AI campaigns and communications made on your behalf.

13. Termination

Either party may terminate with 30 days' written notice. Alphoris may immediately suspend accounts violating these Terms. Upon termination, your data remains accessible for export for 30 days. Sections covering IP, indemnification, liability, and governing law survive termination.

14. Governing Law & Disputes

These Terms are governed by the laws of the Republic of India. Disputes shall first be attempted through good-faith negotiation. If unresolved within 30 days, disputes are subject to the exclusive jurisdiction of courts in Bangalore, Karnataka, India.

15. Contact

For questions or legal notices regarding these Terms:
Email: alphoris.ai@gmail.com
Phone: +91 99802 70969
Address: Alphoris Technologies Pvt. Ltd., Bangalore, Karnataka, India