Terms of Service

1. Acceptance of Terms

By accessing, registering for, or using the Alphoris platform (“Service”), you agree to be legally bound by these Terms of Service, our Privacy Policy, our Data Processing Agreement, our Refund Policy, and any additional guidelines incorporated by reference (together, the “Agreement”). If you do not agree, you must not access or use the Service. If you accept these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.

These Terms constitute a binding agreement between you and Alphoris Technologies Pvt. Ltd., a company incorporated under the Companies Act, 2013, with its registered office in Bangalore, Karnataka, India (CIN: [INSERT CIN]).

2. Description of Service

Alphoris provides an AI-powered voice and messaging platform enabling businesses to automate customer communication through:

• Outbound Campaigns: AI voice agents that call contact lists with personalised pitches.
• Inbound Handling: AI-powered inbound call reception, lead qualification, and data extraction.
• Analytics & Reporting: Real-time dashboards, sentiment analysis, and transcripts.
• Knowledge Base Integration: Upload documents; AI references them during calls.
• WhatsApp Business & Email Marketing (coming soon): Omni-channel messaging.

Features marked “beta”, “preview” or “coming soon” are provided without warranty or service commitment and may be modified or withdrawn at any time. Alphoris is a technology provider, not a telecom operator or registered telemarketer; voice connectivity is supplied by licensed access providers.

3. Eligibility & Account Registration

• You must be at least 18 years of age or have legal authority to bind your organisation.
• You must provide accurate, complete, and current registration information.
• One organisation may not maintain multiple free-tier accounts.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• Notify us immediately at alphoris.ai@gmail.com if you suspect unauthorised account access.

Free trials and free-tier accounts are provided as-is, may be subject to usage limits, and may be suspended or discontinued at any time without notice.

4. Customer-Provided Data & Content

You acknowledge and agree that all information, data, content and materials provided to the Service or to any AI agent — including but not limited to CRM data, customer names, telephone numbers, email addresses, contact details, account information, documents, knowledge bases, FAQs, policies, product information, scripts, prompts, training materials, and any other quantitative or qualitative inputs (“Customer Content”) — are supplied solely by you.

You are solely responsible for the accuracy, completeness, legality, quality, ownership and appropriateness of all Customer Content. Alphoris does not verify, validate, monitor, edit or assume responsibility for Customer Content, and has no obligation to do so.

You represent and warrant that:

• All Customer Content has been lawfully collected and you are entitled to provide it to us and to have it processed as contemplated by the Agreement.
• You have given all notices and obtained all consents required under the Digital Personal Data Protection Act, 2023 and other applicable law from every individual whose personal data appears in Customer Content — including consent to be contacted by an AI agent and to have the call recorded.
• Customer Content does not infringe any third-party intellectual property, privacy or other right.
• You will promptly remove or correct Customer Content that becomes inaccurate, unlawful, or for which consent has been withdrawn.

You retain all ownership of Customer Content. You grant Alphoris a non-exclusive, worldwide, royalty-free licence to host, process, transmit and display Customer Content solely to the extent necessary to provide the Service to you.

5. Acceptable Use

You agree to use the Service only for lawful, legitimate business purposes:

• Comply with all applicable Indian and international laws.
• Ensure contacts have given consent to be called or messaged.
• Respect TRAI calling hour guidelines (9 AM to 9 PM).
• Maintain accurate business identification in all outreach.
• Honour opt-out and do-not-contact requests promptly and permanently.

6. Prohibited Activities

You must NOT use the Service to:

• Call or message numbers on the National Do Not Call / NCPR registry.
• Conduct spam, phishing, scam, or fraudulent campaigns.
• Impersonate any person, business, or government body.
• Instruct the AI agent to deny that it is an AI, to claim to be a human, or to conceal that the call is recorded.
• Collect OTPs, passwords, or sensitive financial data through AI calls.
• Harass, threaten, or intimidate any individual.
• Reverse-engineer, decompile, or extract source code from the platform.
• Resell or white-label the Service without written permission from Alphoris.
• Violate the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, or any regulations thereunder.

We may suspend or terminate access immediately, without notice, where we reasonably believe this section has been breached.

7. TRAI & DLT Compliance

Commercial communication in India is regulated by TRAI under the Telecom Commercial Communications Customer Preference Regulations (TCCCPR). Where you use the Service for commercial or promotional outreach, you are the sender and the registered telemarketer for regulatory purposes. You are responsible for:

• Registering as a telemarketer on the DLT (Distributed Ledger Technology) platform of an access provider, and maintaining that registration.
• Registering headers and content templates as required, and using only registered headers.
• Scrubbing your contact lists against the NCPR / DND registry before every campaign.
• Calling only within permitted hours (9 AM to 9 PM) and respecting recipient preference categories.
• Using appropriate numbering series for promotional versus transactional communication.
• Maintaining records of consent and honouring revocation requests.

Alphoris provides tools that assist with compliance but does not scrub, verify or guarantee the regulatory status of your campaigns, headers or contact lists. Penalties, blacklisting, header suspension or disconnection imposed by TRAI or an access provider arising from your campaigns are your responsibility. You must provide evidence of DLT registration on request, and we may suspend campaigns pending that evidence.

8. AI Services & End-User Disclosure

The Service is delivered using artificial intelligence, including speech recognition, language processing, translation, summarisation and response generation.

The platform will always disclose, at the start of every call, that the recipient is speaking to an AI assistant and that the call is being recorded. These disclosures are enforced by the platform in the language of the call. They cannot be disabled, suppressed or overridden by any script, prompt, knowledge base or configuration you supply, and any attempt to do so is a breach of Section 6.

AI-generated outputs may be inaccurate, incomplete, or inappropriate. Transcripts, summaries, sentiment scores and extracted data are produced automatically and are not verified by a human. You remain solely responsible for reviewing and validating any business-critical decision based on AI-generated output. Alphoris makes no warranty as to the accuracy of AI-generated content and accepts no liability for decisions taken in reliance on it.

9. Payment & Billing

• Paid plans are billed monthly or annually as selected.
• All fees are exclusive of GST (18%), which is added to your invoice.
• Payments are processed via Razorpay or authorised payment gateway partners.
• Unused call credit minutes do not expire while your account is active.
• Pricing changes are communicated with at least 30 days' notice.
• Accounts with overdue payments may have access restricted after 7 days.
• Refunds are governed by our Refund Policy.

You are responsible for any withholding tax applicable to payments, and for providing a valid GSTIN where you wish to claim input credit.

10. Intellectual Property

The Alphoris platform — including AI models, interface, software code, design, trademarks, and documentation — is the exclusive property of Alphoris Technologies Pvt. Ltd. You retain full ownership of your Customer Content, contact lists, knowledge base content, and custom scripts, as set out in Section 4. Alphoris may use aggregated, de-identified usage statistics that cannot reasonably be linked to you or any individual to operate, secure and improve the Service.

11. Data Protection & Privacy

Personal data processed through the Service is governed by our Privacy Policy and our Data Processing Agreement, both incorporated into these Terms by reference. In respect of personal data you upload or generate through the Service, you are the Data Fiduciary and Alphoris is a Data Processor acting only on your documented instructions. You may request export or deletion of your data at any time.

12. Service Availability

We target 99.9% monthly uptime but do not guarantee uninterrupted availability. Scheduled maintenance is communicated at least 24 hours in advance. We are not liable for downtime caused by third-party infrastructure failures, telecom network conditions, or events beyond our reasonable control. Concurrent call capacity may be limited by plan and by available telephony capacity.

13. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ALPHORIS DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALPHORIS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL OR DATA. OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

The cap and exclusions above do not apply to:

• Your indemnification obligations under Section 14.
• Your payment obligations under Section 9.
• Either party's breach of confidentiality under Section 15.
• Your infringement of Alphoris's intellectual property rights.
• Regulatory penalties — including penalties under the DPDP Act or imposed by TRAI — levied on Alphoris as a result of your Customer Content, your campaigns, or your breach of the Agreement.
• Liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct or death or personal injury caused by negligence.

14. Indemnification

You agree to indemnify, defend and hold harmless Alphoris, its officers, directors, employees, and partners from claims, damages, liabilities, regulatory penalties, and reasonable expenses (including legal fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any law, regulation or third-party right, including the DPDP Act and TRAI regulations; (c) your AI campaigns and communications made on your behalf; (d) the content, legality or accuracy of your Customer Content; and (e) any claim by a Data Principal arising from your failure to obtain valid consent.

15. Confidentiality

Each party may receive non-public information of the other. The receiving party will use it only to perform the Agreement, protect it with at least reasonable care, and not disclose it except to personnel and advisers who need it and are bound by equivalent obligations. These duties continue for 3 years after termination, and indefinitely for trade secrets and personal data. Disclosure compelled by law is permitted where the receiving party gives prompt notice, to the extent legally allowed.

16. Force Majeure

Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil unrest, strike, fire, flood, government or regulatory action, telecom or internet outage, failure of an upstream telephony or cloud provider, or power failure. The affected party will notify the other promptly and use reasonable efforts to resume performance. If the event continues beyond 60 days, either party may terminate the affected Services on written notice.

17. Term & Termination

Either party may terminate with 30 days' written notice. Alphoris may suspend or terminate immediately for breach of Sections 5, 6 or 7, for non-payment beyond 30 days, or where required by law or by a telecom or regulatory authority. Upon termination, your data remains accessible for export for 30 days, after which it is deleted in accordance with the Privacy Policy and the Data Processing Agreement. Sections 4, 10, 13, 14, 15, 18 and 19 survive termination.

18. General Provisions

• Entire Agreement: The Agreement is the entire understanding between the parties on its subject matter and supersedes all prior discussions, proposals and representations. Terms in any purchase order or vendor form you issue are of no effect.
• Amendment: We may amend these Terms. Material changes take effect 30 days after we notify you by email or in-product; continued use after that date constitutes acceptance. If you object to a material change, you may terminate without penalty before it takes effect. Changes required by law may take effect immediately.
• Assignment: You may not assign or transfer the Agreement without our prior written consent, except to a successor of substantially all of your business. Alphoris may assign the Agreement to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.
• Severability: If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force.
• No Waiver: Failure or delay in enforcing any right is not a waiver of it, and no single or partial exercise precludes further exercise.
• Notices: Notices to Alphoris must be sent to legal@alphoris.in and to our registered office. Notices to you are validly given to the email address on your account. Notice is deemed received on the next business day after sending.
• Relationship: The parties are independent contractors. Nothing creates a partnership, joint venture, agency or employment relationship.
• No Third-Party Beneficiaries: The Agreement does not confer rights on any person who is not a party to it.
• Language: The Agreement is executed in English, which governs in the event of any conflict with a translation.

19. Governing Law & Disputes

These Terms are governed by the laws of the Republic of India, without regard to conflict-of-laws principles.

Disputes shall first be attempted through good-faith negotiation between senior representatives for 30 days. If unresolved, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement, seated in Bengaluru, Karnataka, conducted in English. The award is final and binding. Nothing in this section prevents either party from seeking urgent interim or injunctive relief from the courts at Bengaluru, which have exclusive jurisdiction for that purpose and for enforcement of any award.

20. Contact

Alphoris Technologies Pvt. Ltd.
CIN: [INSERT CIN] · GSTIN: [INSERT GSTIN]
Registered office: Bangalore, Karnataka, India

Legal notices: legal@alphoris.in
Grievances: grievance@alphoris.in
General: alphoris.ai@gmail.com
Phone: +91 99802 70969