Refund Policy

1. Overview

At Alphoris, we are committed to your satisfaction. This Refund Policy outlines the circumstances under which we provide refunds, account credits, and service adjustments. We aim to be transparent and fair, and we encourage you to contact us before initiating a dispute with your payment provider.

2. Free Trial

All new accounts include a complimentary free tier (100 calls/month) so you can evaluate the platform before committing to a paid plan. No payment information is required for the free tier. We strongly recommend testing core features thoroughly during the free period.

3. Refund Eligibility

Refunds may be issued in the following circumstances:

• 7-Day Satisfaction Guarantee: Full refund on your first subscription payment if requested within 7 calendar days of purchase and fewer than 100 calls have been made.
• Documented Service Outage: A pro-rated credit for any verified outage that exceeds 4 cumulative hours within a billing cycle and is attributable to Alphoris infrastructure.
• Billing Errors: Full refund for duplicate charges, incorrect amounts, or payments taken after a valid cancellation.
• Unresolved Critical Defects: If a core, documented feature is non-functional and our team cannot resolve it within 72 hours of a reported ticket, a pro-rated refund for affected days will be issued.

4. Non-Refundable Items

• Telephony charges for calls already made (costs incurred with our carrier partners are non-recoverable).
• Subscription fees after the 7-day satisfaction window has elapsed.
• Add-on services already consumed (extra call minutes, premium AI voices, additional phone numbers).
• Accounts terminated due to violations of our Terms of Service.
• Custom enterprise integration fees, onboarding, or professional services.
• Credits purchased at a discounted rate (promotional credits are non-refundable).

5. How to Request a Refund

To submit a refund request:

1. Email alphoris.ai@gmail.com with the subject line “Refund Request — [Your Company Name]”.
2. Include your registered account email address, invoice number or Razorpay transaction ID, and the reason for your request.
3. Our billing team will acknowledge your request within 1 business day and review it within 3 business days.
4. Approved refunds are processed back to the original payment method within 5–7 business days. Bank processing times may vary.

6. Cancellation

You may cancel your subscription at any time from Dashboard > Settings > Billing. Cancellation takes effect at the end of the current billing cycle — you retain full access to paid features until that date. No partial refunds are provided for unused days remaining in a cancelled cycle. After cancellation, your account reverts to the free tier and your data is retained for 90 days.

7. Credits & Account Balance

In certain situations (e.g., service disruptions, goodwill gestures, referral rewards), we may issue account credits instead of monetary refunds. Account credits:

• Are applied automatically to your next billing cycle.
• Do not expire while your account is active.
• Cannot be transferred to another account or redeemed for cash.
• Are forfeited if your account is terminated for a Terms of Service violation.

8. Dispute Resolution

We prefer to resolve billing concerns directly. Before initiating a chargeback with your bank or card provider, please contact us — we resolve most issues within 3 business days. Chargebacks initiated without prior contact may result in temporary suspension of your account pending investigation. If we are unable to resolve a dispute amicably, it will be subject to arbitration under the Arbitration and Conciliation Act, 1996 in Bangalore, Karnataka, India.

9. Contact

For billing inquiries and refund requests:
Email: alphoris.ai@gmail.com
Phone: +91 99802 70969 (Mon–Sat, 9 AM – 7 PM IST)
Address: Alphoris Technologies Pvt. Ltd., Bangalore, Karnataka, India